PETKIT Filter Unit 3.0

Not as convenient

Everytime I unplug it (for whatever reason) and I plug it back again, it won’t immediately start. It’s very frustrating. Also, some of the water seems to pool in the tray above without cycling through the filter and UV light, which kinda defeats the reason why I bought it: to protect my cat from bacteria and viruses. The app is optional so I do not use it, especially since it is sketchy and is obviously mining user data. It is quiet, though.

Shouldn't have to cut the filter to make it work properly

I am very disappointed that customer service let me know that in order to make the filter work properly in the fountain that I have to use a scissors to make the center of the filter, the hole in the middle, bigger. If this was something that was listed anywhere on the packaging, I would wonder why the product would be manufactured incorrectly. However, there is no information on the packaging and I had to exchange three emails with customer service before I got a solution. These filters also wear out faster than they say they do. I regret buying this fountain.

My cats enjoy it!

I do weekly water changes with distilled bottled water, cleaning the pump and replacing the filter monthly. My last Petkit fountain lasted years, and hoping this one will too!