Steelcase Leap V2 Ergonomic Office Chair - Remanufactured by Crandall

I didn't even realize how uncomfortable my old chair was! Midway into my second day of sitting in this chair, I realized how light my head felt sitting on my neck. I'm still dialing in the perfect fit, but it's in sight!

Zero Customer Service – Received Damaged Chair and Met with Total Support Silence

I ordered a chair from Crandall Office, and unfortunately, it arrived with a noticeable hole in the side cover of the seat. While defects can happen, what is entirely unacceptable is the complete lack of customer support. I sent a formal email with photos of the damage three days ago requesting a replacement seat and have received absolutely no response. Hoping to resolve this quickly, I also tried calling their support line and leaving a voicemail, as well as submitting multiple requests through their company website chat. I have been met with total silence across all channels. Buying a premium office chair requires trusting the company's warranty and service. Right now, Crandall Office is completely failing on that front. I highly recommend looking elsewhere.

LEAP V2

Coming from typical $100 gaming chairs, this one has been absolutely phenomenal. I especially love that I was able to customize it exactly how I wanted — orange back with a black seat. Shipping was fast and smooth, the packaging was very neat, and the instructions were extremely easy to follow. The chair is incredibly comfortable and the perfect fit for me at 5’9” and 184 lbs. The Atlas headrest is a must-have for ultimate comfort