Spare Kakwa Parts

Great support

I ended up damaging one of the clips on my durston kakwa 55 so I reached out to customer support whos said they would happily replace it at no cost to me. Customer support was quick and really easy to work with.

Replacement Parts Order

I was extremely happy with the whole process of getting a replacement top clip for my Kakwa 55 pack.

Awesome aftersales service

I've had 2 occasions to experience the Durston aftersales service. The first was the replacement part which failed due to my mistake in fairly difficult circumstances, with the breaking of a z flick pole. The second was the no nonsense replacement of of a Kakwa buckle which did not fail, but kept opening, but was revised in later models. I don't mind paying a premium for the assurance of good customer service, and I don't think I'm paying a premium price for this excellent level of service. I hope this continues.