Modern Flames Orion Traditional 36" Heliovision Virtual Built-in Electric Fireplace | OR36-TRAD

Absolutely wonderful customer service!! I wish they sold more items because they would be go to store. They were so easy to work with when we received a damaged package (due to the courier service). We had a replacement within 48 hours! Although our space isn’t completely finished, our fireplace looks amazing!! I’m now considering one for our bedroom!

Adding this electric fireplace to our dark winter was brilliant! The new fireplace and its surround and mantle created a warm, inviting center for our home and the heat feature kept us (and the cats) happy on cold mornings!

We had been looking for a few months for an electric fireplace. The 36" orion traditional unit was the best option in our price range. The flames are very nice. The true wood that came with it was much better than the included wood (with an led inside to glow). A few things I've noticed: the flame video shows a break every once in a while like it is starting over. I can see the repetition pattern after about 15 seconds. There is a digital code that shows in the bottom left that you need to cover. The reflection when the unit is off is strong and makes the unit look strange seeing our coffee table in the reflection clearly. There is a decent variety of flames but it seems strange that it is so limited. Installing was very simple and the thin width made it a breeze without any significant change to the original fireplace. Updates that would make this a rock star: embers that flicker as opposed to constant; a longer period before the flames repeat . Google home turns it off by shutting down the room, but will not turn on or off by command name. I added real burnt pieces. The sound is ok. It has metal speaker sound. The unit had a small problem in that some debris had gotten between the LCD screen and back glass. The seller contacted the company and myself to make sure it was resolved. The company sent an email with a detailed video on how to remove the glass (and anything else you might want to access). It was a little time consuming to remove the debris but both the company and electric fireplaces plus helped to resolve the issue for someone as handy as myself. Overall I would recommend. Good communication, good prices, and good customer service. Fireplace does not burn wrapping paper:)