Big Basin Green Cruzers

Ongoing issue with product

I ordered my shoes on August 12th. By the 27th I hadn't received the shoes or any emails saying the shoes shipped, so I sent an email through the link in the confirmation email asking about them. Emily emailed back saying she'd look into it. I got a tracking email which showed they never shipped, but was able to see they now had an expected delivery date of the 3rd. I got the shoes on the 3rd, but one of the power sleeves was never sewn on the one side so I can't use it or wear the shoes. I emailed Emily back that day and she said one would be sent out, but it is now September 11th and I still haven't received it and my account shows it's a confirmed order but doesn't show it was ever shipped yet. I emailed Emily again yesterday seeing if she could look into it, but have not received any answer back. I still can't finish assembling my shoes to try them. I only ordered from you instead of purchasing a pair of Earth Runners because you offer replacements for all of the peices, but if it's this difficult to get anything shipped it's not worth it. I understand things happen and didn't mind It took a follow up in order to get my shoes shipped. Mistakes happen, so when the power sleeve wasn't finished and usable, it was weird to have a 2nd issue, but whatever. But now I have no idea what's going on with the replacement sleeve and am wondering why every step has been difficult. In addition, I almost didn't get the shoes because I couldn't find replacement straps for the shoe on the site. My boyfriend, who was pleased with his Shammas, emailed to ask about them and he was told they are available to order through request, but not listed on the site because they are more difficult to assemble. But you have to assemble them anyway when you purchase the shoe, so that doesn't make sense.

These are quite possibly the best backpacking/camp shoes ever created.

If these candles were a beer commercial they would have the Rocky Mountains, a blue ribbon & a bunch of happy people holding beverages. If they were a soda commercial they would be Pepsi straight outta the 90s… simply the best. I love them!

Cruzing Summer

Quality workmanship typical of my other Shamma sandals (Maximus and Charger). Minimal and easy on and off makes this the choice for early morning around the house and walks into town.