Normcore V5 Spring Loaded Tamper - Titanium Coating Base

Sound feedback stops responding, and the force-tamping setting doesn't stay in place—all aesthetics, but no functionality. Normcore keeps giving me the runaround, admitting the design flaws, and says they are working to update the design. Normcore offered to replace mine and have not heard from them in months. Additionally, many users have reported the top of the handle section, apart from the Walnut handle version of this tamber. Beware!!