Konnected Alarm Panel Pro 12-Zone Interface Kit

Excellent Product and Support!

Andy Wulff at Konnected provided outstanding support in getting my Alarm Panel Pro working on Wi-Fi and SmartThings. He provided almost immediate responses (even over Saturday and Sunday) to troubleshoot several issues. Now everything is working better than anticipated. Thanks Andy!

Really happy with the Alarm Panel Pro, with interface boards connecting to my existing Bosch Solution 6000 alarm system. The detailed instructions, conbined with the AI support bot, allowed everything to be installed within an hour and fully functional. Currently using it with Home Assistant, works really well!

Close but needs work

It works, but it took way more effort than it should have: 1) to use it with my home automation, I had to flash the Firm ware. I shouldn't have to do this for a new product. I get the impression that the Firmware isn't quite finished or ready for prime time. Hopefully it will get there soon. 2) the package was supposed to include a screwdriver. I have lots of small screwdrivers so it wasn't a problem - but the screwdriver was left out of my package. 3) the adhesive on the plastic standoffs was weak, they have already fallen off and I had to use new double sided tape to put them back. 4) the jumpers that came in the package are WAY too short to be useful for my alarm panel. 5) Documentation is thorough but badly structured. I want an online manual, just for the product I purchased, that goes from unboxing to final configuration. The existing documentation is all mixed in on web pages with other Konnected products, and you have to skip around and find web pages on your own to figure out little things like, what does that little Alarm 2/Out 2 switch do and do I need to set it.