Boulder Opal 14mm

From Black Opal to Boulder Opal

I moved from the Black Opal to the Boulder Opal hoping to get the same feel and power with a larger sweet spot. I love my new Boulder and am playing much more accurately with the same feel. Having used the foam paddles with dwell I dislike the feel of normal paddles now. Good job Six Zero.

Great Paddles - Poor Customer Service

The paddles we have purchased thus far have been excellent. Unfortunately, the same cannot be said for the customer service, which has been extremely disappointing. Support is slow to respond and does not appear to make a meaningful effort to promptly resolve issues, even when the mistake is entirely their own. Most recently, I ordered a Boulder Opal but received an entirely different model. It took nearly four days to receive a response from customer support. When they finally responded, I was informed that I would need to return the incorrect paddle before they would ship the product I actually ordered. I returned the paddle immediately upon receiving the shipping label. However, I have yet to receive any further communication, confirmation that the correct paddle has shipped, or assurance that they will expedite delivery to make up for their mistake. There has also been no offer to reimburse the additional amount I paid for two-day shipping, despite the significant delay. It is unfortunate because the products themselves are excellent. However, customer service is a critical component of building and maintaining brand loyalty. Mistakes happen, but how a company handles those mistakes speaks volumes. In this case, the lack of responsiveness, accountability, and effort to make things right has been particularly disappointing. I hope the company recognizes that providing excellent products is only part of earning and retaining loyal customers.

As a professional Pickleball instructor and Six Zero Ambassador, this is my new favorite paddle. It has the control for the softer shots and power when I need it