Eleocharis Acicularis Vitro Culture

Carpeting plants

Arrived earlier than expected and in great condition. My tank looks great!

Plants looked healthy, decent portion size

Plants arrived in multiple layers of packaging with an inner reflective bubble wrap everythinf looked healthy and good even after shipping during 20-30 degree temps

Plant is wonderful, custom service...meh.

My plant order (Acicularis/Pusilla/Weeping Moss) got lost in transit for 5 days in 20-30 degree weather in Ohio. They showed up this morning, and were miraculously still bright green and ready to be planted. 5 stars for survival skills! During that time, I emailed...no response. I called the phone number that says "open 24 hrs." on their page...no answer. I left a voice message...no response. Their social media messenger page immediately says to email them as a response to my message, so I did...no response. 1 star for customer service... hence the 3 star review. Will I buy again? Most likely, as I do understand that mail issues are not on the company, and the plants arrived alive and in great condition, but they can surely do far better in responding than the nothing I received.