Dimplex Nova 28" Multi-Fire XHD Plug-in Electric Firebox - Logs

WELL PACKED FOR SHIPMENT. STILL BUILDING THE BOX FOR INSTALLATION

Great experience and fantastic product. I built the frame to dimensions, but anyone purchasing this needs to understand it is an insert and the glass only slightly covers the gaps. Realistic flame and have had some mention that they thought I installed gas. Had a problem with the touchpad controller not adhering, but an email and twenty minutes later, a replacement was sent. Exceptional customer service. The family is thrilled, more importantly, my wife is happy. Great purchase and great customer service.

Easy to put in place, looks as good as I expected. The person I ordered it with was extremely helpful and answered all my questions. We have two more locations where we could put one. In our 1884 house, we are a non profit and any help toward our mission would be greatly appreciated.