HEAT Thermal / VIPER Night Vision Goggles Bridgeable Monoculars

The Heat & Viper Bridge is pretty amazing for the price tag. I was especially impressed with the Heat. The only reason I didn't leave five stars was because of the Helmet Mount that I received with my order didn't fit the Bridge at all, so I just mainly use it as a handheld device or "binoculars" in a way. Other than that, everything else was great.

Although I love your product very much. You need to definitely improve on your shipping and handling. The communication during the time it was very shotty at best. I think if you had a better communication with your people that were ordered from you, I think you would get a five star rating all the time. Thank you.

The instructions for both the Viper and Heat were outdated and not helpful. Both devices have any instructions on how to insert the 18650 battery. There is also not indication if the battery is installed correctly, so I have no idea if it's actually charging the unit. The Heat unit battery cap will not screw into place when I install a 18650 battery. No matter which way the battery in inserted. The battery cap has become stripped because the thread are a weak point in it's construction. The units function well. However the accessories and instructions make the entire setup useless for actual usage.