Parma Suede Sneaker in Sand

Good Shoes but Poor Customer Experience

Let me start right at the start.. I love design aesthetics and quality of Koio shoes. So, I ordered this as my second pair. Alas, the size is small so I need to order Size 12. Three problems: 1. The international order exchange page can’t recognise my Order Number 12779961 2. FedEx charged RM152 as duties again although I paid it during checkout 3. Emails to customer service remain unanswered for past few days So, the shoes you are asking feedback for lie unused. I believe your customer experience journey needs to be connected, if your system would have seen open tickets from my email address, would not have just triggered auto survey 😅 If I don’t get answers soon for above problems soon from customer service, I am planning to tag your co-founders, Johannes and Chris on LinkedIn and other platforms and highlight these problems. Hope you can help.