Nordic Naturals Omega-3D liquid (237 ml) Lemon

Damaged Product and Complete Lack of Customer Support

I am extremely disappointed with both the product quality and the customer service I received. The Nordic Naturals Omega-3D Liquid I ordered arrived with the lid completely shattered, leaving me with a health supplement that I did not feel was safe to use. As the packaging was compromised on arrival, the product was not fit for its intended purpose. What was most frustrating was the complete lack of communication after I reported the issue. I emailed on 4 June 2026, followed up on 9 June 2026 and in 13 June 2026, and made numerous phone calls, all of which went unanswered. My messages were ignored, and no effort was made to resolve the problem. While shipping damage can occur, customers should reasonably expect a prompt response and an appropriate remedy when a damaged product is supplied. The absence of any customer support has significantly undermined my confidence in the business. Based on this experience, I would not purchase from you again and would not recommend it to others. The business needs to improve its quality control, communication, and handling of customer complaints.