Summer :: Black

Beautiful, comfortable, true to size.

High Quality Product/ Incompetent Customer Care

The Boot: 5 out of 5. Well made, great fit, most comfortable boot I own -- the attention to detail and the quality shout out handmade. A 7.5 Narrow, I went with a 7 Medium as this style had no narrows. Fits like a glove. 7.5 M would have worked as well and given a slightly looser, sloppier fit; just depends on how you like your boot to fit. Cannot go wrong either way. The Service: 1 out of 5. Lucchese is a small company and it is inflexible, making online purchases challenging. The boot was a Christmas gift and ordered mid-November due to pandemic shipping delays. Arriving with a defect, which Lucchese confirmed, customer service said the boot had to be purchased by Nov 25 to be eligible for a Christmas return. I could get only a store credit. The Conclusion: I paid an increased retail price. I paid a restocking fee. I had a terrible experience involving a lot of my time. I did get a great boot. And I WILL NEVER purchase another pair. Try Tecova! The Problem: Not sure of my sizing, I wanted to try two sizes. With no brick and mortar Lucchese store in my geographical region, I had to order online. The Quandary: How to order two sizes, return the one which did not fit and use my store credit? Seems straightforward. Not so for a small company with no online sophistication. The Nightmare: Comprised of only 4 customer service agents, it seems coordination should be simple. Problem #1: 4 agents, 4 distinct procedures. Problem #2: Lucchese didn't have both sizes of boots in stock. A narrow return window required both boots to be ordered and delivered simultaneously. Problem #3: Finally in stock 3 months later, the retail price increased. Problem #4: Lucchese divided the credit between both boots. To return the pair that did not fit meant I would not have used 50% of the credit, so the only way to solve this, according to Lucchese: return both boots and reorder the boot I wanted. Good policy? Force a return of something the customer wants to correct bookkeeping? Problem #5: Lucchese ignored its written waiver of the restocking fee. I was charged a restocking fee upon return of the boots.

Omg, I love, love my boots. Received many compliments, people said just by looking at my boots from far they can tell they are very good quality. I just order another style of them!! Fits just perfect, not to tight from calves which I taught I was going to have an issue with. Comfortable all night with them!!