Yealink WH67 DECT Wireless Convertible Headset

Great headset for RingCentral VoIP

I did quite a bit of research before buying this headset. Overall, it is perfect for our business needs. One of the downsides is the batteries are soldered into the unit, so I expect to have to replace the units within a coupe years. Headset Advisor was very upfront about this! I use the headset USB connected to my desktop computer where I use RingCentral. It has all the features I need: lift to answer, set it down to hang up, and the speaker base is loud and clear to use for all of your computer audio. It has perfect connectivity to RingCentral and I have zero complaints. I cannot find anything to dislike about this headset so far. I would not say it is the best headset for everyone, so PLEASE take Headset Advisors recommendations! They know what they are talking about. I would say it works better connected directly to your computer, and is secondary as a plug-in to the physical handset phone base. I don't use a handset base anymore.

Good - Definitely Not Great.

I chose this model because I wanted a headset that would work - "plug & play" - with my Yealink office phone. And it does. That part is great. But that's where great ends. The biggest problem I have is that the volume control on the headset also controls the volume of the base unit speaker, and also the phone. So, when I turn down the volume for the ringer on the base, it also turns down the call volume in the headset. Then, I have to turn up the volume on the headset to hear call. And, unless I remember to turn down the volume once the call has ended, I'm startled practically out of my chair the next time the phone rings. There doesn't appear to be any way to "un-link" the two volume functions. I like the idea of connecting both my iPhone and my computer to the base, so I can use the headset for these devices. I connected the base unit to my desk phone via USB. And the headset does work seamlessly with my Yealink phone and also with my iPhone. There are several USB ports on the base unit. But that is a bit misleading, as only one of them allows connection to other devices. The other USB ports are for charging only. Other connections must be via Bluetooth. I had anticipated that I would connect my iPhone to the base via Bluetooth. However, I note that during video calls, or even watching a Youtube video, the audio from the headset is very noticeably "out of sync" with the video, which is irritating to say the least. I assume this is a Bluetooth issue. But it doesn't matter, as I have no alternative means of connecting to my computer. Documentation that comes with the headset is sparse, directing you to the Yealink website for a full users guide. That's not a bad thing, in and of itself. But the instructions are not all that well written and fall short of being as helpful as they should be. Considering the cost of this unit, I would have expected the features to be more intuitive and more robust. Pretty disappointed overall.

Fantastic headset

This is a truly great headset. The sound is solid from the earpiece, and the fit is amazing, don't need the ear hook to keep it securely in the ear. The best feature is the speaker phone. This one device allows me to seamlessly go back and forth from the headset to the speaker and not change sound drivers on my PC. This feature alone make me wonder why I haven't run across this sooner. It seems almost common sense with today's PC oriented phone systems. Now that I have this level of convenience and performance, I would never go back. The battery only lasts about 4-6 hrs on the head piece. However, that doesn't really matter much because I no longer need to wear it all day due to the seamless integration with the base unit for the sound driver from my computer.