The Lucca Black & White Leather Mid Calf High Heel Women Boot Limited Edition

Disappointed new customer

Beautiful boot I received my initial order which I returned for a different size. The delivery was fast, about 3-4 days to return and receive exchange. The pair that arrived were clearly used, scratched and scuffed on both boots. I called as soon as they were delivered and I opened the box. The gentleman was very nice and emailed me a return label to send back for another pair. For the price of the boots, I was disappointed that someone felt it was ok to give someone a used and damaged pair of boots. Customer service is key to keep and get new customers. Hopefully I can leave a more positive review once this next exchange arrives.

We love the shoes but came with several scuff marks on both boots, in process of exchange. We really hope replacement pair is in satisfactory condition considering the quality brand.

I love my shoes. They do run small so order up. But they were amazing in replacing my shoes for the right size. So friendly. And got my shoes very quick. In time for my event!!