NorCal Open Road Outdoor Hat

Love the hat

My favorite hat so far.

I decorate hats for friends and family but this hat was just for me. After months looking for this style of hat I found your website and was thrill that I finally found the hat I had been searching for. I love this hat and wear it every opportunity I get. I look forward to purchasing from you again.

Customer service

I ordered 2 hats. They arrived promptly and the packaging was ideal for shipping hats. The NorCal was ordered size small but it was way too big. (the other hat was ordered small as well and it fit fine.) The Norcal hat was missing a closed seam on the inside brim's sweat band. When I contacted the manufacturer I was told that was normal and the hat was fine. I had also mentioned that the 2nd hat, the Bowler hat, had 4 dents in the top. I was told to steam the hat and I could repair it myself. When I received the email back that said the unfinished seam and the dented hats were pretty much mine to deal with, I wrote back and included photos of the inside seam of the Bowler hat that shows the seam is actually sewn closed and that the Norcal hat was not supposed to have unfinished/unseamed band on the inside brim. I suggested that I would keep the Norcal (I would give it to a friend) and that I would take the Bowler hat to a repair shop and have them make the repairs, rather than myself. I offered that the manufacture need not reimburse me, but instead give me a 50% discount if I bought another hat. That seemed fair to me, since there would be no shipping or returns involved, no credit card reimbursement and the Bowler hat repair would be done correctly, and I would be paying for it. When I reached out initially, it was the day after I received my order, Dec 5th. I received a response from Conner Hats the very same day. I have since sent 5 emails with zero response. The images below show the unfinished seam on the hat that is way too big. The third photo shows the dented bowler hat and the last two images show the sewn inside seam of the Bowler hat. It's clear that the seam should be sewn closed. I have a lot of hats, mostly from Brixton, so I am fairly sure what a hat should look and feel like. At this point I can only dispute the entire charge with my bank after not getting resolution/response from Conner Hats since Dec. 5th. I am not sure if this is the typical customer service of Conner Hats, but this has been my experience. I suggest you only order one hat at a time and make sure the fit is as expected since the 2 hats I received are multiple sizes apart.