AutoSlide iLock Smart Tag Pet Door

This review relates to order #8470. This was dispatched from the USA, but when I queried why FedEx demanded import duty from me, it seemed that it should have been from the Australian office. Anyway, I then received the package of equipment from the Australian office and have installed successfully in most respects, but I'm concerned that I may not have exactly what I ordered. In particular, I suspect I may have an Elite motor because it is very powerful. (My door easily passes the velcro test.) However, after opening triggered by a pet tag, the door closes regardless after about 30 seconds, even if the tag is waved around well inside the set distance. I have flicked the number 5 DIP switch to reduce the power to 75%, but my concern is that if my dog happens to stand still across the door opening, he would get crushed badly by the force needed to stop the door. Can this be changed? In all other respects, the installation works well and we are enjoying the smooth quiet operation. Minor niggles are (i) the DIP switches are very small and difficult to see and operate and (ii) the pet tags are very difficult to open for battery checking. Regards Bryan Perry

Love the Autonomy

I love the autonomy that it gives my dogs to go in and out as they please. The system works wonderfully. I received the system, and was given wonderful technical support during the installation process which made it a breeze to install and program and my dogs love it. The system works flawlessly as it is intended.

The product is a great idea. Some of the parts could be better quality. The customer service is absolutely terrible. Can't get help with anything by phone, chat or email.