Logo Upload - Personalized Direct Print On Round Sugar Cookie w/ Gift Bag & Matching Bow

Stale cookies and poor customer service

We received cookies that are dry and crumbly. I reached out to customer service and received a response only after my second request. The response assumed I was not intelligent enough to have read that I was ordering hard sugar cookies, which I of course knew I was. I did not know that for the price of these cookies, I would be receiving dry, stale cookies and poor customer service. An overnight label to return a couple of cookies so they could be assessed for a refund was offered and I agreed to send back cookies. I have now sent a second request for a label that has gone unanswered. I am very disappointed in your company and your product.

Logo Upload - Personalized Direct Print On Round Sugar Cookie w/ Gift Bag & Matching Bow

Logo Upload - Personalized Direct Print On Round Sugar Cookie w/ Gift Bag & Matching Bow