The Picket Fence

My first US bouquet was a huge hit with the recipient so I ordered again as a hostess gift for my sister during our visit. I saw the delivered arrangement and the flowers were good quality. There was one blue stem so that accent color was not as pictured on the website. Also, the recipient happened to purchase her own bouquet at Wegman’s on the day my arrangement arrived. Her’s was the same amount of flowers and quality for half the price of Urban Stems. My experience wasn’t as positive this time.

Cookies were delicious. Flowers sadly arrived outside of their wrapped causing them to be broken, bruised and wilted when my Mom opened them on her birthday. While UrbanStems has a prompt system to submit an issue, and offered a refund of replacement bouqet I picked the replacement but would have chosen differently if it was going to take longer to send the replacement than the original order. Order arrived on her birthday… replacement is arriving 5 days later. Wish I would have known the gap of time before I selected the option. Disappointed.

The Picket Fence

Beautiful, fresh flowers as I had hoped for, arriving on my daughters birthday as requested. Ordering from overseas, I was very happy with the process and would not hesitate to use UrbanStems again. Thank you.