Portable Pilates Reformer Pro

This is a piece of junk. It’s loud amd clunky. The directions are terrible. I had to look for youtube bideos just to assemble. There are no handles like other models show. I fully regret this purchase

I only recieved 1/2 my order was expected 2 weeks ago- texted with customer service- was supposed to receive contact from another department in 12-24 hours- its been 4 days and nothing

I want to return it