After sending me TWO reformers by accident, I was required to take pictures of the two large crates that sat in my driveway. I was made to send every postage receipt, I was made to reach out excessive of TEN times until my husband took over. This company had the WORST customer service I’ve ever experienced. They say one thing, forget what they said, forget what they shipped, expect you to catch their errors. I’m so disgusted. I have to pay for a restocking fee for something I wanted refunded the DAY I RECEIVED IT. Don’t deal with these people. My husband is a lawyer and couldn’t even communicate with them clearly. They wanted us to draw arrows on the shipping label because they sent it backwards and upside down! Good luck!

Shipping took forever. It’s very low to the ground. I wish the stopper had an additional spot because even at 5’2” it feels a bit cramped. The board you lay on is shorter than the ones I’m used to at the studio so if you are taller than I am it might feel a bit cramped. If the stopper had another option about 3” back it would be more comfortable. Having said all that, I love having it at my house. I tend to hop on frequently. It’s beautifully made and solid. Very quiet and very fluid range of motion.

This is my favorite workout equipment. It’s so sturdy and easy to fold up and down. I’ve noticed myself getting significantly stronger since receiving it!