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What is #thecxdeck?
This card game can help you and your organisation become more customer-centric. It works by sparking structured conversations about who your customers are, what you know and don’t know about them, and how you want custo...
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We have been using the Emotional Culture Deck for a couple of years now as part of our Leadership Program. But more recently we have discovered how important the Customer Experience Deck is to our clients and their thinking about how they need to behave in order to curate the experience they want their customers to have! Love this tool so much.