Yozma IN 10 Combo Pack (2 Bikes) – Best Value Dual Set

My son and his friend worked all summer to save up to buy these bikes. When they arrived, the fenders were scuffed up and damaged. The shipping boxes were not damaged at all, so they weren’t damaged in shipping. When I began assembling the first bike, I noticed that the wires for the headlights were cut. It looked like they had been cut with wire cutters. And as of tonight, it isn’t charging. So I would give this 0/5 stars if I could. I called customer support but that guy was probably one of the most useless individuals I’ve ever had the misfortune of speaking with. I have not heard back from the customer support email. This is completely unacceptable and I will never recommend Yozma to anyone. The other bike hasn’t had any issues other than the scratched up fender.

Received 2 IN 10’s in June 13th, today is 23rd June and still none of them have worked as there is ZERO power getting from battery to the bike. They asked ME to get a multi meter test unit to do multiple tests on BRAND NEW bikes, it took ages. They then said they know the problem and will ship part’s, that is 4days ago and they have still not shipped anything. One bike came with 2 right foot pegs and no left, this simply is impossible to use, they say they out of stock and will likely only get new stock at the end of the month. You can speak to someone USA time who has no decision making ability, does not know about the shipping or bike issues etc so you need to wait for an email 24-48 hrs at 10pm and then you can reply but usually need to wait for another 24 hrs for the next update. Bikes look great but it is simply not worth it if you ca use them 10 days after buying them. My boys who saved up and paid for the bikes are SO UPSET, I don’t even know what to tell them anymore, I will request bank to do a charge back as I asked for new bikes, return or refund and they simply dodge those questions and reply with more empty promises.

Both bikes came delivered in good shape.o e of the bikes headlight isn't working . How do I get a replacement.? On our first outing that same bikes throttle won't spring back it stays in the position you place it in. What can I do about that..on Other than these 2 hiccups the boys are enjoying the bikes .. A good value for cost and would encourage a yone to purchase these ..The set was perfect for my 11 year old twins.