Bluefin Tuna Akami

Good product, not great customer service

I've been purchasing sushi grade fish from Oceanside for a while and been happy with their product. However the last time I purchased fish from them, after I made the purchase the website prompts you to purchase more fish at a discounted price and you receive free shipping, so I selected more fish and added to the order. However when i received the email with my order information it did not include the additional purchase nor the free shipping. I immediately emailed within 10 minutes of placing the order and went through a few back and forth emails about the problem with their AI. When I was able to finally get a person they basically told me it was a known problem with their website and they wouldn't honor it, which was disappointing. Not sure if I'll change sushi companies but I'm at least going to look now.

Liked every thing

Super fresh