LoveBeam® Setting Powder

I love the products, but ordering directly was frustrating I’ve been a DIBS Beauty customer since the company started, and I still love the products. Unfortunately, my experience with this order means I won’t order directly from DIBS again. I ordered on September 3 and received a processing notice that day. On September 4, I was told a shipping notification could take up to 24 hours. I received a tracking number on September 6, but there was no movement. When I contacted customer service on September 9, they responded promptly, concluded the order was lost, and issued a replacement. The original shipment finally moved on September 10. I immediately let customer service know, but it was too late to stop the replacement. My original order arrived September 16, barely within the delivery window I had factored into my plans because I travel between two residences. The products were poorly packed, and here in Florida, the Edit Stick had softened enough that I had to put it in the refrigerator. Tracking for the replacement never updated at all. It was eventually stuffed into my mailbox, and I have no idea how many days it sat there. I then spent my own time and gas money going to FedEx to return a package DIBS could not reliably track through its shipping carrier. The customer service representatives were consistently kind and helpful, and I appreciate their responses. But the shipping, tracking, packaging, and return experience was far too much work for a customer. A 15% discount on a future order did not meaningfully address the time and expense this caused. I’ll continue to use DIBS products, but I’ll buy them elsewhere.

Wonderful product!

I use the powder after I use the edit stick. I use the powder in my T zone and it works great!

Love it

Very fine, sets my concealer well, and adds a perfect bit of extra brightness