Cool Gel Ultimate 14-Inch Mattress

Our mattress delivered on time, however when it arrived and we unpacked it following the directions included, our mattress appeared to be way out of shape as far as width. After 72 hours allowing the mattress to expand into shape we knew for sure we had a mattress that had a manufacturing defect. The mattress was severely misshapen. A king bed should be 76 inches wide and the one we received was 80 inches wide at the foot, 4 inches wider than a king bed dimensions and the head of the bed was 78 inches wide, which is 2 inches wider. I sent a message on CoolGel’s website and they requested photos of a measuring tape showing the width at the foot and the head of the bed which we were able to supply to them, along with a pic of the tag attached to the mattress. We finally got a response back and they only offered us a 25% discount. We bought a mattress that hangs over each side of the beds foundation, that fitted sheets do not fit correctly and they only wanted to offer a 25% discount rather than replacing the mattress! We have slept on the mattress , the mattress itself is extraordinarily comfortable, but it is not acceptable to expect us to keep a mattress that that has such severe manufacturing defects. I am typically not a complainer, however in this situation I’m very disappointed in the companies response to the issue. We put in a warranty claim just past 72 hours of unpacking the mattress, hopefully they do the right thing and replace the mattress!

My wife and I absolutely love this mattress. We were overdue for a new mattress and after careful consideration, we agreed to try the Cool Gel Ultimate. It provides comforting support with not being too hard or too soft. Best We have slept in years.

So far I'm happy with it. I ordered one in November at that time I only needed one. This was to go together with that one. But I think its shorter. Because they are not the same height when next to each other. It's a king bed. So there's a dip between them. Lol.