Arris S33 SURFboard Cable Modem DOCSIS 3.1 Multi-Gigabit WiFi Max Internet Speed 2.5 Gbps - Certified Refurbished

I was shipped defective unit I was told the new To me at the same time my old unit was being shipped back and I'm on my second week without Internet and I was just gonna patiently wait but then they sent me this request for review and asked me how I was enjoying the modem they sent. Wow, if you're gonna ask I'm going to tell you. I can understand the defective product once in a while but what I cant understand is when you tell me that you will ship my Replace modem at the same time As I'm shipping mine back and then I need to email you over a week later and you tell me "oh I'll we'll ship it today" And then when ask you why you didn't ship it a week ago and I find forgetting to ship A customers replacement product to be unprofessional, You act confused like you didn't forget and you were being professional. so not enjoying, not enjoying the product at all. Thank you for asking.

Modem arrived well packaged and is performing well.

Beats full price Thanks!