Kate Harness

Your quality control and customer service is the wotst that i have experienced in many years. I ordered 1 pair of boots for a special trip i planned. Instead of 1 pair i received 2 LEFT FOOT BOOTS! I immediately called your customer service number and someone in a foreign country that barely spoke english answered. They were no help. I asked for a return label to be sent to me. They replied with an email saying that i need to order another pair of boots defore they can send a return label. No satisifaction to this day. I will never buy anything agian from you.

I love the boots. Slip on easily, feel great and bought some conditioner to help break them in. The only issue I have is they look more dark brown than black. But not enough for me to send them back. I look forward to many years of wearing them. I will treasure these for many years to come.

I’ve been wearing Frye boots since I’m a teenager and this pair are truly something different. I like the new shape of the toe and the narrow ankle, although it will take a little bit of break-in, which has never been the case before. I generally can’t handle a 2” inch heel but these have much more support than I have ever felt in a pair of boots so they’re very comfortable to walk in. They’re not as “distressed” as they appear online which make them a little dressier looking. This is also my first pair of Frye boots that has absolutely no heel slipping out of the box. I bought my usual size 6 1/2 and they are a tiny bit snugger than my other Frye boots but I think that may be because of the higher heel and shape of the sole. I love mine and would highly recommend!