G3 Plus Electric Scooter

I love this thing! Great for getting to work! It's fun to ride. Shipping was fast and arrived in great condition. Will probably be buying an e bike from this company next summer

The scooter was delivered in a beat up box that was gaping open on all sides. It was clear they had tried to tape the box in places and failed. There was a sticker on the box that said returns with a claim # that they tried to cover up with a blank white sticker (still visible). Upon calling gotrax and explaining the situation and telling them I would like an exchange for a new scooter (that wasnt returned or used) because that is what I ordered! They refuse to send me a new one or pay shipping to return this one. The manager Alana was rude and unprofessional. No apologies or solutions were offered. Do not buy from this company. Worst customer service I have ever experienced!! They do not care about the customer and if something goes wrong with their products they will not be making it right. I called back the bext day because my email still was not answered and a manager refused to speak with me. Buy from another brand who cares!!

It was a little scratched up with a few paint chips but besides that is was perfect.