Mobilecare - Router Remote Setup and Device Configuration

Works perfectly

The Peplink Max Dup and dual router modem and Peplink Peplink Mobility 42G antenna worked perfectly during our trip into the GA mountains. As soon as we connected to shore power the router was broadcasting. We were able to stream video, access our emails and texts, and browse the internet. Most importantly, with Speed Fusion I was able to provide remote sign language services on a variety of platforms. I could not be more pleased with how well the system worked and with the friendly, helpful responsive and patient assistance I received from every representative I spoke with-Casey, Anthony, sorry I don’t remember the other names. Thank you!

Best Practice

I didn’t see the option for router remote set up and device configuration when I was checking out to purchase the Peplink modem. One of the first emails I received from mobile must have pointed out that this service was available. I had begun researching at the process, and paying this reasonable sum of money to have the router set up properly the first time is a no-brainer. Having the router set up with best practices has led to a smooth experience in the real world use. It just works. And now the service team has my configuration information and can remote in to help if and when I happen to mess something up. Beyond router setup, they have excellent written and video tutorials to do other advanced setups, and offer webinars for realtime Q and A. Personally, I would pay for something similar to the router setup for other remote setups such as setting up and configuring mesh access points, optimizing parameters for Starlink antennas, setting up LAN as WAN, etc. Great company selling and supporting great products. Very pleased.

Excellent Service

I rarely say that I "enjoyed" a customer service experience - this is one of the rare situations! From my investigation of which product to purchase and the sales advice and process, the delivery and most recently the setup. The system used for setup is very technology heavy, meaning they leverage access and templates and at first I was nervous due to desiring a bit more personal touch. That DID happen, just after they made sure I had a good foundational setup on my router. My follow up call with Dave was impressive. His understanding of my system, my needs and my desires spoke to his deep understanding of how this works. He was patient and I truly considered it an educational time as well as great service! Highly recommend MMH! PS - my system is working smooth and great!