Mobilecare - Router Remote Setup and Device Configuration

Works perfectly

The Peplink Max Dup and dual router modem and Peplink Peplink Mobility 42G antenna worked perfectly during our trip into the GA mountains. As soon as we connected to shore power the router was broadcasting. We were able to stream video, access our emails and texts, and browse the internet. Most importantly, with Speed Fusion I was able to provide remote sign language services on a variety of platforms. I could not be more pleased with how well the system worked and with the friendly, helpful responsive and patient assistance I received from every representative I spoke with-Casey, Anthony, sorry I don’t remember the other names. Thank you!

Best Practice

Excellent Service

I rarely say that I "enjoyed" a customer service experience - this is one of the rare situations! From my investigation of which product to purchase and the sales advice and process, the delivery and most recently the setup. The system used for setup is very technology heavy, meaning they leverage access and templates and at first I was nervous due to desiring a bit more personal touch. That DID happen, just after they made sure I had a good foundational setup on my router. My follow up call with Dave was impressive. His understanding of my system, my needs and my desires spoke to his deep understanding of how this works. He was patient and I truly considered it an educational time as well as great service! Highly recommend MMH! PS - my system is working smooth and great!