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4% off
Quantity
1
Description
3.5
2 ratings
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1
Marginally satisfied customer
I purchased my $960.00 trinocular microscope with camera about labor day 2020. right out of the box the microscope was quite satisfactory but the video immage was poor (out of focus at best). Over 1 year I tried to figure out why. First I suspected the MU-500 camera but nothing I tried seemed to make a difference. I frequently walked away in frustration. Then I discovered a mirror deep in the microscope body that appeared to be out of alignment (mounted diagonally) so I returned the microscope for warranty service (all at my expence) and described exactly what I found. Several weeks went by and the scope was returned to me with no changes made. I went back and forth with an Amscope employee named Stacy who asked me many stupid questions about my scope the last being "did I try the focus knob". At that point I decided I just wasted my money buying from Amscope. At the same time I got a message that my scope was going to be replaced. When I got the new scope it took me about 5 minutes to get a very acceptable video image. Bottom line I am happy with my new scope and MU-500 camera. It is unfortunate that I wasted countless hours trying to identify a manufacturing defect that could have been corrected by Amscope first week by replacing my microscope. I am a retired video surveillance engineer with many resources to work with that the average consumer would not have. I probably would not purchase an Amscope product again.
Gary · December 20, 2023
Stereoscope excelent and camera needs to improve.
It is a very good product and I do recommend it. In order to avoid shaking images I've fixed in the wall the stereoscope arm. That was a very good decision. I also bought a 5.1MP Aptina Color CMOS camera MU500-HS that was good but not excellent. Its driver only works with Amscope software and the camera is not directly compatible with OBS software. Other point to improve is the camera dynamic range that demands a lot of adjustments in order to capture a reasonable image. Any obsolete full hd camcorder can make better images than MU500-HS camera. In short words: Stereoscope is outstanding and the camera has a lot to improve and does not deserve its price.
Renato · December 20, 2023




