Protection Path Crewneck

Great product. Great fits. Awesome staff and company and I will continue to support them for as long as they’re in business.

Awesome Company

Quality and Official Clothing Company.

If I could rate lower I would

I ordered several T-shirts and crewnecks on Nov 2. I was delighted to support an indigenous enterprise and to show support publicly with my new shirts. This delight quickly evaporated into dismay. After waiting for several weeks to get a notice that it has shipped and a tracking number, I tried to contact the company. It was absolutely impossible to reach anyone over the course of several weeks. I got nothing than chatbots on the website, the Facebook page, and no response via email. I tried calling the company number on the website and again got no response. I tried all these avenues for a couple weeks before finally making comments on the Facebook page. This joined many others who were having similar issues with receiving their orders and not getting any kind of communication at all from the company. Remember, I ordered November 2nd... it is now Dec 7/8. There was finally some comment from the company on Facebook playing the victim, we're just a small company, all the "hate" hurts our feelings, blah blah blah. Still no actual interaction or updates on the order. I got an email answer to the chatbot convo a week later saying some things were on back order and that they were dealing withbit immediately. Great thought I, it'll be with me soon. Nope. No shipping notice. Again no response to email, chatbot, phone. This was additionally pressing, not only because it was a Christmas gift but because I was moving internationally by the end of December. I made this clear in my communication and still nothing nothing nothing. And just in case anyone wants to use the Canadian Mail strike as an excuse, my order was in well before that and should have been fulfilled and shipped (according to website timelines) before that action started. So that is absolutely not a player in this. It also have nothing to do with the abysmal lack of communication or my ability to reach anyone in the company. My order (value $120) was finally shipped on Dec 21. This is now after I have moved. Of course I have the mail forwarded but to date this has still not arrived. I have still not received my package. I have not received an apology for the lack of communication. I have not received a refund. (They did add a T-shirt to my order, for whatever that's worth at this point) I would never ever EVER order again or recommend this company. Small business or no, customer service and communication is imperative. When faced with negative feedback you do start playing the victim (we're a small company we employ folks who might not have skills, first job, marginalized etc) you take responsibility. I get small company. I get employing folks who are re-entering or just entering the workforce, I get marginalized.... Those are all the reasons I wanted to support the business in buying, and further show my support for the rights and promotion of indigenous peoples and businesses by wearing your gear. But the treatment I got as a customer is inexcusable. Absolutely. Inexcusable. And I know I am not the only customer who has been treated this way, based on the interactions I had with others via Facebook comments. Still. No. Package. $120. You got my money but not my support.