Classic Briefcase

Smart Briefcase but incorrect strap and poor service

The briefcase itself seems a well-made item. Unfortunately the wrong strap was sent with the briefcase (WVS sent the for the black briefcase rather than the one for the chestnut version). A WVS member of staff responded by stating that the straps for the black and chestnut case were the same colour. When I sent images of each, they conceded they are different straps but then said that in fact the image on the website was at fault and would be changed (it hasn't been changed). They still haven't resolved this issue and the experience in general has been poor. It is a shame as the products are generally good. The images include one of the many excuses sent, the black strap with the case, and a close up of the straps for the black and chestnut briefcase next to one another - sent to WVS after they said they were the same colour.

Beautiful high quality briefcase and great customer service

I bought this briefcase for my husband originally 2 years ago for his birthday. He loved it and used it every day for work. Unfortunately he over packed it and eventually the handle strap broke. This really was him putting way too many heavy things in it as the briefcase is excellent quality. I contacted Wills to ask if I could get it repaired and they ended up sending a new one. This was very kind and great customer service, though a shame that there was no way to repair the handle as otherwise the briefcase looks brand new still. It is truly high quality vegan leather and looks really stylish and professional!

Holding up well

Really happy with the quality of this briefcase. The leather exterior and the suede interior has so far stayed really nice and hasn’t shown any wear. It can fit a lot of stuff too with the adjustable straps which I was very pleased with. One possible improvement would be some metal studs/feet on the bottom of the bag perhaps.