Engraved Kentucky Bourbon Trail Glass - 8 oz. - Item 9196/L001A

Customer service needs work

Overall I was happy with the product that was (eventually) delivered. I think the shipping & handling fees were a bit excessive, but I went ahead with the purchase anyway. When I received my shipping confirmation email I noticed that it was being shipped USPS instead of UPS Ground, which I had paid for. I contacted the company and they were able to ship it with FedEx instead. However, I was never able to get a tracking number from them. My email requesting one went unanswered. I texted them and was told I should have gotten an email with that info, well I didn't. They promised to get back to me and never did. It finally arrived about a week later, which is pretty slow for FedEx.

Fast, high quality, great communication

I will definitely be ordering again - thank you!!

Great product, you get what you pay for!

Got it for my husband since I accidentally broke his other glass, can't even tell it's replaced!