High Anxiety Crate

I bought a crate back in 2021 and it was exactly as described on the website. Couldn’t have been happier. I got another dog and ordered the exact same crate and set up. It showed up last night and I spent 2 1/2 hours putting it together only to find out that it is not the same measurements as described on the website. Furthermore, there is no contact number for impact crates so there’s no one I can talk to immediately. And if I did want to return this, I have to disassemble the entire thing. It could take another couple hours and ship it all back and I’m sure I’ll have to pay the shipping cost. And I still won’t have a crate. This is a huge inconvenience.

Return and exchange experience

I had purchased a high anxiety kennel in the past, and purchased more just recently to stack. The dimensions had changed slightly, making them unstackable. Also one of the doors had come slightly warped making it difficult to close. They fixed both of my issues within 24hrs at zero extra cost to me! Not every experience/order can be perfect, but their response to my issues was quick and amazing!

Oustanding

The quality of this crate is outstanding. The high anxiety model worked exceptionally well for us. Our German Shepherd pup did not like being confined in a wire crate even for short periods. He’s perfect you calm and quiet in the Impact Crate, thank you!!!