Linear Shower Drain with Copper Drain Body

Customer Service

I purchased a 30" size (on accident) and when I received it, realized I intended to order the 48" length. The return policy is pretty strict, so I immediatly tried to get a hold of someone in customer service by emailing, sending a note on the live chat and calling for 3 days straight. Finally on the third day i was able to get someone on the line. They were good once I had them. However, now that I paid for the return to be sent back, I am now waiting for them to sort the item which is taking time. All i wanted to do is return the 30" drain, pay the difference for the 48" drain and have them send me a new one once they received the 30" drain, which is at their returns department now. I still do not have a resolution...