Organic Mixed Fruit

Improve your online gift ordering

I was so excited to send Frog Hollow farm fruit to two of my colleagues as a thank you for something irrelevant to this review. Both orders were botched. One quite badly. I called customer support, left a message with my name and phone number and order numbers and never had any follow up. The only follow up communication I've received is this request to write a review. Order 1: I received a notification that the order was being prepared, and then crickets. No shipped notice, no delivery notice. Many days later, I go back to look at order status, and it turns out that it did ship, and for some reason wasn't able to be delivered to the residential address, and was at a UPS holding facility. Rotting. Totally unclear what notification, if any, from Frog Hollow or UPS, went to the intended gift recipient. Order 2: I got shipping notifications as expected, but on arrival I received a delivery confirmation email that wasn't the language I'd written, yet was addressed to the gift recipient and not me. It wasn't clear if they had received a separate email. I ended up asking the recipient if they had a fruit delivery and good thing I did as it was delivered next door to them. Minor nuisances, but not ideal. Your fruit is excellent--hence 2 stars and not fewer. But this is not acceptable and I won't use you for gifts or other online orders again.

The shipment was fast. The fruit taste sweet snd fresh.

Great fruit

Just as good second time around. Thank you.