Ear Pro for Dogs

Ear Muffs

Very disappointed with customer service assistance. I tried to return the item due to the tight fitting on my dog and the fact that it caused her a lot of anxiety. I reached out with several emails, and they insisted on me taking a video of my dog wearing the ear muffs. When I replied to let them know I was not willing to stress my pet by putting the ear muffs on her again, I once again received a reply to send them a video. I replied by insisting I was not going to stress my pet and stated that the item was in new condition and in its original packaging and if they would just se d instructions so I could return the item and receive my refund. I NEVER HEARD BACK FROM CUSTOMER SERVICE AGAIN. So I AM STUCK WITH THIS ITEM THAT IS OF NO USE TO MY PET. Not a happy customer and very dissatisfied and disappointed.

Love it but could use a little improvement

I love these and they worked very well for my dog, but they're SO small, I ordered the largest set and it was still really tight on him. I had to modify them because I didn't have time to return them and it worked out very well. If I were to make to make a suggestion it would be to either use a thinner stretchier fabric for the neck portion so it isn't so tight and suffocating. I also think adding an adjustible velcro strap instead would be another good option. Just to clarify, my boy isn't very big, he's a heeler (50lbs) and I was just really surprised at how tight the fit was. Great product though its definitely very high quality, and it helped him through the fireworks and thunder perfectly.

Zoey