KNEE WALL SERIES: "Ole Iron Slides" - 1/2" Square x 26-1/2"-32"H Single Basket Adjustable Hollow Iron Baluster (KW-ISBAS)

Unbelievable

I took and old dark cave of a stairway and transformed it into a show stopper and these were the cherry on top! I highly recommend these to anyone wanting to upgrade their bannisters

Poor Ordering Information

Before ordering this product I carefully watched videos, read reviews, did my homework. All show the product to simply replace my wood balusters on my knee wall. I receive them, and they will not install straight vertically. I called customer service, explained what was happening and was told that they will not work as advertised because between my balusters I have a piece of filler wood called a "fillet". This would have been great to be included in the pre-order information. Now I can either lose 30% of my money, plus the cost of shipping to send them back; or rework all the "fillets"! Definitely Not Happy!

Quality Product

The leadtime from order excellent. Very user-friendly product. Use these on my staircase have a result was excellent.