Refurbished Step2Bed

Refurbished

I bought a used step2 and it came with dented openings for adjustable height feet to insert into. I had to use pliers and vice grip to try and make openings round again, then rubber mallet to get them on. I almost sent it back but got it together. Now spouses refuses to use it (severe dementia)

Refurbished Step2Bed

I received my step2bed. It was easy to put together and it is a God send for me. My mattress is 12" tall and it sets on top of a double set of waterbed storage drawers which makes it very tall. I have severe pain when I first get up and was afraid I would fall. With the handrails on both sides and a wide step it gives me the support I need. The light is also a wonderful addition when I get up in the middle of the night.

Damaged with little response to rectify the problem.

It’s probably the fourth email/phone call. I’ve had to make regarding this. I ordered this because I am having surgery this Friday and my husband also has Parkinson’s. I needed this type of bedside support so we could safely get in and out of bed. Arrived without any instructions and we tend to go online to find them We tried to put this together. The holes on the horizontal Support bar did not lineup where we had to attach so screws would not work , there were scratches on part of the round opening that would not allow the other pole to go through , and one of the connectors was cracked. I sent pictures. Someone emailed me days ago and I responded and I’ve heard nothing since but as I said, I want my money back because I will have to find something else quickly to support me when I come back from the hospital this weekend and for my husband, who has Parkinson’s very disappointed and the quality control. I received this order 2 weeks ago and have been communicating this problem since very early June.