SoftPro™ Elite Smart HE - The Best Water Softener for Well Water

the unit came from the factory with all settings programed wrong....It recharged every evening and was not set up for the water hardness I indicated, so it went through a lot of salt until I figured out how to adjust the settings properly. There were no instructions regarding the settings for the for the operational or logic ladder for each component of the system. I requested (online) for this information and did not get a reply, even after 2 1/2 weeks and eventually called in to one of your technicians and she sent them to me. The unit seems to not have enough resin as the water still feels hard in a hand test, even just after a recharge. I am still observing the performance and fine tuning the system . I had a previous system and bought yours to reduce my salt consumption, so the jury is still out on this system...... A little more attention on sending out a new unit with settings out of proper operational limits and more attention to replying to customer questions would help towards customer service.....

I tried calling to tell you that the water in the salt tank never comes up above the salt and the water still has a rotten egg smell. The representative I spoke with there told me the water should be above the salt. Please write or call so I can get this resolved.

Setting up the softener was easy, and it has worked very well. I sent an email that I wanted to return the quick connections, because they did not work for my setup, but no one has replied.