Gift Box

Do NOT order thru this website. I ordered my necklace based on the claims of "Italian luxury" but what I received was a a low quality, obviously used item (it was haphazardly put back on the foam holder backwards, uneven and not even connected in the back). Unhappy with the state of the item, I reviewed the return refund policy and it stated "easy returns, no questions" within 30 days. If I didn't love it, I could return it "easily " with a shipping lacke the company would provide. When I reached out to customer service to request a refund per this policy, however, I was instead told nothing could be done because they deemed the item "wasn't defective" and that the necklace likely "twisted" during shipment. Their website has also been updated to basically say they'll "review your case" but make no promises of return process. Zero stars. Absolutely would not recommend. What a waste for something that was supposed to celebrate overcoming adversity.