Metal Seed Grate for Bird Buddy

Great customer service, but product and shipping need work

To be fair, customer service was wonderful—we originally had a mix-up where Wonder Woman bean bags were shipped to us in error, but Tracy was extremely friendly and very quick to get the replacement sent out. I felt bad for her, but unfortunately, the product itself just isn't up to par. First, the screws supplied with the metal seed grate were too short, so we had to find our own hardware just to make it work. Second, we bought this hoping to keep the squirrels out of our Bird Buddy, but the squirrels don't care at all—they just pushed right past it. We found it lying on the ground the next morning. Now we're likely going to have to end up moving the birdfeeder entirely, which defeats the purpose. The shop definitely needs some work on their quality control and shipping checks! Thank you for trying though