Vacuum Breaker & Over Pressure Valve Combo

Perfect replacement for failed valve

This replaced a failed valve on a QM Vetrano 2B Evo that was trapping air in the steam boiler and causing false pressure. Installation was easy, but required some teflon tape to address leaks.

Fixed issues with my Vetrano 2b

Took a little time but went in easily if you have the right tools. Put teflon tape on the elbow when you move it from the old valve. Nowhere does it tell you to do this, but tech support will when you tell them it's not sealing. Anyway, pleased with the result and machine no longer spits like an angry cat.

Stellar customer service

As a long time customer of Chris Coffee I have come to expect fabulous support from the company when any product they sell is in need of repair. The front desk staff and the technicians provide all the information one needs to restore one’s equipment to perfect working order. Having had multiple positive experiences over a span of more than fifteen years I feel that I have taken it for granted and want to spell it out in clear in this review. Other companies have sprung up imitating this business model, making Chris Coffee an industry leader. My advice: deal with the genius folks who invented one of the best customer support systems ever devised. In case you’re wondering, I am not a friend nor a family member. Just a content customer from the West Coast.