Firmstrong Urban Man 7 Speed - Men's Beach Cruiser Bike

Urban 7

The pedal crank is not smooth and makes noises. I emailed support but they did not reply.

Tale of Two Bikes

It's a shame I didn't stop at my 26" Urban Man 7 Speed bike. If I had, I would've given it 5 stars and a glowing review for great packaging, instructions good enough to get me 100% of the way there and a solid bike that I think will do me well for years to come. Sadly, though, my story doesn't end there. I got to the 24" ladies bike for my wife. Same good packaging, same so-so instructions, but that's where the positive comparison ends. Two glaring items met me upon unpacking: • The front brake cable was not attached to the handlebar. This one I figured out how to do on my own and not huge. But still, where is the QA? • The chain was wrapped AROUND the frame and requires me to undo the chain to get it "inside" the frame so it will be straight around the cogs. This is beyond unbelievable and so egregious that I wish I could just send the bike back. But I have ordered a chain tool and will try it myself. I am only so handy but these bikes have required me to learn new skills, so if there is an upside, that is it. I have photos of the chain if you don't believe me. The tech I e-mailed with didn't believe me or just didn't understand as he kept pointing me to Youtube videos. No, dude, there isn't a video for a chain wrapped around the frame. This is simply a mistake at the shop that was not seen before packaging or was seen and wasn't cared about. Overall, I think the quality of the bikes is good. But if I'd had an inkling that I was going to have to become a bike tech, I'd have gone elsewhere. I know, some of you are thinking I'm whining and that this is the risk you take when you don't buy straight from a local bike shop. That's fair. Still, don't you expect for the chain, arguably the most important part of any bike, to be in the right place?? Buyer beware.

Excellent bike!

Super fast shipping, exactly as described. Great quality build.