Smith Session MIPS Helmet

Cancelled my order

This was overall very frustrating experience. A week after I placed the order I contacted them and they reassure me that my order was still processing. Three days later I sent them another email saying I was worried it was going to be canceled and asking if they could confirm it was just a processing delay. They again told me it was delayed but there would be no problem. The following day I received another email telling me my order was canceled due to no longer having it in stock. They would not offer a replacement when it came back in stock and simply offered a refund. I never received nor was able to use to product so this is a review of the customer experience not the helmet itself.

Inaccurate inventory

I ordered a helmet only to have the order cancelled because they didn’t actually have the item they advertised. Probably won’t order from this website again.