The Double Scoop eReader Belt Bag

I had high hopes for this bag, and it delivered! There's room for everything that I like to carry with me, including a personal planner, small notebook and pen, fidgets, ear plugs, and that's in addition to the usual things like a wallet, nevermind a dedicated space for my Kindle! The strap is comfortable, the fabric is beautiful, and overall, the Double Scoop seems to be very well made. 5/5 stars, highly recommend.

I made an order for 2 bags. My order sat as pending with no estimated shipping date for 2 weeks. I messaged them but got an ai response that they have my order and ill get a message when it ships. I didnt hear anything for another week. When I messaged about wanting to cancel my order if I didnt get any update soon, they did not respond to my email and I got a notification that the shipping label was made. My stuff was delivered a week later. I ordered a double scoop kindle bag and an arlo backpack. The backpack has a clear pouch on the front that has a removable enamel pin display. My bag did not come with this pin display. I emailed them but did not receive anything response. I messaged them on Facebook and got a response that they were sorry and they wanted my email and order number and would get it fixed. I responded and after 2 days they did not open any messages. I did email them again that I want a refund if they cannot provide the pin holder or if I do not get any response

I recieved this bag on about June 10th, within 1 month the strap on the side that holds the hardware is actually ripping off. I cannot use it at all because if I do it will fo sure break. I do not and have not overstuffed this bag and I've been using it normally. I contacted customer service in July and was eventually told that she would see about getting my bag exchanged for the same color. This color is in stock here and on the website but I haven't recieved an email since. Originally she was replying and then just quit. I'm really upset that this hasn't been resolved due to the price tag on this bag. It should not be breaking that much in a month. I also have the bluebell spritz single scoop and its hardware is scratching to the point it looks like iv'e had it for at 1+ yrs within in a week. With customer service not replying to me I don't think I can reccommend this company. I am worried that this won't get resolved and I will lose my money and bag. It isn't letting me add a photo.