Pedalboard VTX 12x20

Great product but inadequate communication

When the VTX 12/x20 arrived after 13 days, it was worth the wait - good quality at a very reasonable price. When I ordered, the website clearly indicated item would ship within 1-3 days. Not only did this not happen, but there was no way to actually track what was going on - checking via the website or Shop simply showed the same "in progress" status for more than a week. Several emails to Hands eventually resulted in replies apologizing for the delay. But why not simply keep your customer updated automatically via email if/when there are delays to where the timeline advertised will not be met. This is 2026, and a higher level of customer service is expected by most of us. Again - good quality at good price, and I would order again. But Hands needs to up their customer service standards.

Good product

Pedalboard with bag