Evolve DEEP FREEQ™ v2 Goggles

Neko Deep free v2

⭐⭐⭐⭐☆ (4/5) After several training sessions, I can finally give an honest review of the V2 Day Goggles. The first thing that stands out is the build quality. They look and feel like a premium product, with excellent finishing and great comfort in the water. The only thing worth mentioning is that they require a bit of adjustment, especially the nose bridge. During my first sessions I had some water leaking in because I hadn’t found the right fit yet. Once I adjusted it properly, they performed really well. Overall, I’m very happy with them. They offer excellent quality and performance, but it’s worth taking a little time to find the perfect fit for your face.

Evolve FreeQ V2 Goggles – Excellent Product, Disappointing Customer Support

I purchased the Evolve FreeQ V2 goggles with high expectations. They are positioned as a premium freediving product and are priced accordingly. After using them for approximately 12 dives, I was genuinely impressed with their performance. The fit, comfort, visibility, and overall diving experience were excellent, and I was very happy with my purchase. I also took great care of the goggles. After every dive, they were thoroughly rinsed with fresh water, stored properly, and handled carefully. Despite this, they started to leak after only about one month of use. While defects can happen with any product, this experience has made me question whether quality control is as consistent as it should be for a product in this price range. What has disappointed me even more than the defect itself is the complete lack of customer support. I have contacted Evolve Apnea multiple times via email regarding the issue and have received no response whatsoever. I also reached out through Facebook and even commented politely on one of their posts where they highlighted a customer whose defective unit was quickly replaced thanks to their responsive support. Seeing that post, I naturally expected at least an acknowledgment of my own issue. Instead, I have received no reply at all. While researching the matter, I also found several forum discussions and social media posts from other customers describing very similar experiences: excellent products, but little or no response when a problem arises. That is what I find most surprising. A defective product can happen, even with premium brands. Completely ignoring customers who are trying to resolve a warranty or quality issue is much harder to understand. I still believe the FreeQ V2 is an excellent product when it works properly, and my diving experience with it was genuinely positive. However, potential buyers should be aware that if they receive a faulty unit, they may struggle to get any response from customer support. Based on my experience, once a problem occurs, you may simply be left waiting without any communication or resolution. I sincerely hope Evolve Apnea improves its customer service because the quality of the product deserves support of the same standard.

Not as Expected

I found scratches on the plastic parts when I received the goggles. I contacted your customer support and sent photos, but I never received a reply. On top of that, I received the wrong lanyard. Unfortunately, this will be the last time I order from Evolve. I’m very disappointed with both the product quality and the lack of customer support.